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1. My Item Arrived Damaged, What Do I Do?

We're sorry to hear your order didn't arrive with you in perfect condition, can you please send images of the damage, along with your order number, to our customer services team at Contact Us form so they can look into this for you.

2. How Much Is Postage?

UK standard postage is £1.99 on all orders. We also offer next day delivery postage for £3.99!

All orders are shipped via a fully tracked method 

Please see our Delivery & Payment page for further information  

3. When Will I Receive My Pre-Order?

Pre-orders have a strict 'street date' preventing early delivery but are dispatched as soon as we receive the stock - this is usually on or just before the stated release date. We will work hard to make sure you get your item as soon as possible.

4. Why Does My Item Have Additional Days Added For Dispatch?

Some of our items are stored at a different warehouse and may take slightly longer than usual to dispatch.

My Order

1. Where's My Order?

You can check when your order was dispatched in the My Orders section of your account. We estimate 2-3 working days for it to arrive with you if purchased with Standard UK postage. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim if the order has not been received and issue you with a refund/replacement (stock dependent).

2. Can I Cancel My Order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then Please get in touch with us via our Contact Us form with the subject Order Cancellation and will your order number and we will try our best to catch your cancellation in time. If the order has already been dispatched then we will ask you to return it to us at your cost before we can issue a replacement or a refund.

3. Can I Change The Address On My Order?

We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a refund.  Inserting the correct postal address remains the customers responsibility. 

4. How Can I Return My Item?

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us.

5. My Digital Download Doesn't Work, What Do I Do?

We're sorry to hear you are having trouble using your code. Sometimes the O's are mistaken for ZEROS, S for FIVE, I for ONE, V for Y, also VV for W so please substitute these in and try again. If you are 100% sure you're entering the code correctly, or its simply stating it has already been used please send images of the code, it entered on screen and the error message shown, to our customer services team via Contact Us form.

Product & Stock Questions

1. The Item I Want Isn't In Stock, What Can I Do?

If the item you are looking for is not in stock then please enter your email address into the Back In Stock box provided on the product you would like and you will be notified by email when we have more stock in.

2. Are Your Games Compatible With My Console?

All games supplied by are 100% compatible on PAL systems. Some NTSC games may require a local PSN/Xbox Live account for future DLC though if this is the case this will be included in the product description.

3. Are Your DVDs/Blu-Rays Compatible With My Player?

Our DVDs are Region 2 and our Blu-rays are Region B - you will need a Region 2/B or region free player in order for these to work.

4. What Languages Are Available On Your Games?

All the games we sell are the full English language versions; although some games offer the option to change the language in the settings we cannot guarantee which (if any) for every game.


1. What Payment Options Are Available?

We accept payment by most major debit/credit cards as well as via PayPal. Customer’s also have the option to use Apple Pay, Google Pay and Klarna.  Unfortunately, we do not accept cheques or cash payments.

2. I Have Been Charged For My Order Twice, What Can I Do?

We're really sorry to hear this! If you paid by PayPal, please use the Contact Us form and send us both transaction IDs so we are able to look into this and refund the relevant transaction.

If you paid with another payment method, you will have two transactions and more than likely one of the payments will have failed and one will have processed normally. With the failed payment transaction the money will have likely been taken out of your account or is being held by your bank. This payment should return to you within a couple of days but if it doesn't, get in contact with your payment provider in the first instance to advise.  We can only refund on monies received. 

3. When Will Payment For My Pre-Order Be Taken From My Account?

Payments for pre-orders are taken at the time of purchase. If you've already paid for your order and the price drops before the release date, our pre-order price guarantee ensures that you will be refunded any additional costs in PlayerPoints for you to spend in-store.

Still Have Questions?

1. Send Us An Email

You can email us via our contact form and one of our experienced customer support agents will be in touch with you as soon as possible.

2. Contact Us Via Telephone


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